Partner Success Story: Oswald Companies’ Karen Sturm Goes Above & Beyond For Client Amidst Crisis

A Private Client of Partner Firm Oswald Companies found himself in a serious situation when war broke out in the Gaza Strip with family on the ground in Israel. He needed immediate assistance to evacuate and return them home safely.

In uncharted territory, he contacted Oswald Companies and Vice President and Senior Client Executive Karen Sturm, who quickly assisted him with crafting an action plan. The client sent the following account and kind words to recognize Karen’s assistance:

“Many people ask why I would call our insurance carrier to assist in evacuating my family out of Israel, and my response was because I knew Karen would know who to call and assist me in thinking through calmly and rationally a plan of action. She did just that. Karen also worked jointly together with others to collectively pull resources for Plan B, C, and D as we knew one plan was not sufficient in this situation. Karen worked all weekend long by our side answering calls, texts and emails. She reached out to (multiple contacts) and sourced avenues for us to continue the efforts until we had all family members home safe. 

Karen went above and beyond to help unselfishly over the weekend and throughout the next few days that week.  Karen is truly an amazing asset.”

Karen’s exceptional dedication to helping this family highlights her remarkable ability to handle unexpected situations calmly and efficiently and the valuable support provided by our Partner Firms in times of crisis.

Most people might find it unusual to turn to an insurance agent first during an emergency, but this story showcases the importance and value of having a reliable team to call on in times of crisis and the crucial role and expertise of risk management specialists in providing support to their clients.

Karen’s unwavering support and expertise are a testament to the exceptional service provided by Assurex Global Partner Firms.